Contract of Sale
With the acceptance of the order by Triway Internet Service GmbH, a contract of sale comes into existence.
The customer is either informed about this contract via confirmation mail or - if this data transfer fails-by dispatch of the ordered
goods at the latest.
If the ordered goods are not available anymore, or cannot be dispatched due to
legal reasons, Triway Internet Service GmbH reserves the right to dispatch goods which are of equal value as far as price and quality
are concerned or to withdraw from the contract of sale.
Goods are invoiced at prices ruling at date of order placement.
You will receive an order confirmation including the valid price.
The prices include VAT (Value Added Tax).
Until receipt of payment, the goods remain property of Triway Internet Service GmbH.
The consumers have the right to cancel their orders within 30 days starting from the day after the order was received, without giving a reason either by returning the goods in original packaging and in a re-salable
condition, or by providing notice to us in writing (letter, e-mail or fax)
Returns & Refunds
In order to meet the deadline, returns must arrive or notice must be provided in time to the following address:
Triway Internet Service GmbH
Triway Internet Service is responsible for the costs of returning the item if the value of the goods exceeds 40 EUR.
Otherwise, the customer is responsible for the costs of returning the item.
Refunds will be given on receipt of the returned item.
Please state your banking details.
A full refund is only given to you if the item is in an undamaged and unused condition.
Items must be returned in original packaging and in a re-salable condition.
We reserve the right to decrease the value of refund in case of damaged and used returns.
We do not accept the return of music and video products, where the seal has been broken (copy
Hygiene products that has been opened or worn are not acceptable for returns.
The goods must be returned in original packaging and in a re-salable condition.
Please note that user manuals or guarantee documents must be included in the return.
Reduction of Refund Value:
If the item is returned in a damaged or used condition, we reserve the right to deduct a permissible amount of money.
Delivery costs depend on your country and the weight of the goods and will be
shown in the shopping cart - if your country is not listed
please ask per email.
Additional Charges for C.O.D
The charge for C.O.D is 9.95 EUR
You may have to pay extra C.O.D charges depending on your post office.
Please ask your post office for the amount of extra C.O.D charges.
No extra charge at payment method credit card.
We would therefore recommend to pay by cash in advance (Euro-countries only) or by Credit Card.
Value Added Tax:
In countries which do not belong to the EU the goods will be delivered without German tax (19%).
Where goods have been delivered incorrectly, damaged or faulty you should return the goods within 14 days.
Please inform us:
Fax +49 9651 9241939 or
Phone +49 9651 9241960
The customer agrees to the processing by us of your personal information in accordance with the Federal Data Protection Law.
The personal information is necessary to execute orders, to answer queries and questions concerning Refunds &
We do not hand over any personal information to any third party.
We may notify you by e-mail about goods and services available from us. If you would prefer not to receive such information please e-mail us.
Our address is firstname.lastname@example.org
The customer has the right
to obtain information about personal data - correction and deletion regarding
personal information stored in the data base is included.
German law applies to the exclusion of the UN purchase right.
Triway Internet Service GmbH reserves the right at any time and in its sole discretion, to make changes to the General Terms and Conditions.
By submitting an order, the customer accepts the General Terms and Conditions.